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Automotive Service Administrator
2 months ago
Job Title: Workshop Invoicer - Mercedes Benz Truck
Location: Mercedes-Benz Truck & Van Southampton
Job Category: Aftersales
Job Type: Full-time
Hours: 45 hours per week
Salary: Competitive
Benefits:
- 25 days annual leave plus bank holidays
- Life assurance
- Pension scheme
- Wellbeing support
- Employee discount for servicing and popular retailers
- Purchase discount scheme
Bonus Schemes:
- Customer satisfaction
- Team performance
About the Role:
As an Invoice and Claim Administrator, you will be a critical part of the Service Team. Your role will be to support the Customer Executives and Service Manager to ensure customers receive the best service through efficient, timely, and accurate administration processes.
Key Responsibilities:
- Prepare cost estimates, invoices, and associated paperwork for all work completed within the company
- Prepare and submit repair and maintenance claims and warranty claims, ensuring the quality and compliance of all documentation
- Reconcile manufacturer payments, including acting upon claim discrepancies and management of aged debt
- Complete regular and documented self-audits to drive continuous improvement in business processes
- Support the Service Team with effective WIP control
Requirements:
- Experience working in an automotive service operation or in a comparable role
- Proven track record in warranty/service contract administration
- Basic knowledge of trucks, specifically Mercedes-Benz Trucks
- Understanding of compliance associated with Heavy Goods Vehicles
- Basic knowledge of service-relevant applications
- Basic computer skills as well as general business knowledge
- General IT knowledge of Microsoft Office applications
About Marshall Motor Group:
Marshall Motor Group is one of the UK's largest car dealer groups representing 23 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers with 141 dealerships situated across 34 UK counties.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch, and BCA, there are huge opportunities for you to find your place and build the career you want with us.
