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About the Role
The Sales Advisor position at Ted Baker is a dynamic opportunity for a motivated individual to join our team and contribute to the success of our brand. As a Sales Advisor, you will be responsible for delivering exceptional customer service, driving sales, and promoting the Ted Baker brand.
Main Responsibilities
- Customer Service
- Provide a warm and memorable customer experience, ensuring that every customer leaves the store feeling valued and satisfied.
- Use all available tools and information to keep up-to-date on current products and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, and Cut.
- Product Knowledge
- Use all available tools and information to keep up-to-date on current products and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, and Cut.
- Follow merchandising guidelines, replenishment methods, and housekeeping standards to ensure that Ted Baker is represented at the highest level.
- Commercial
- Demonstrate all requirements of Ted Baker's School of Excellence.
- Deliver Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales.
- Have a good understanding of the variety of customer profiles and use sales techniques to build loyal customer relationships both online and offline.
- Operations
- Follow Company policies and procedures with an ability to work unsupervised.
- Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management.
Our Values
Ted Baker is committed to the following values:
- Authentic - We have the freedom to be our 'best self', being true to ourselves and others.
- Kind - We try to do the right thing: for each other, our communities, our planet, and for Ted.
- Curious - We are hungry to explore, innovate, and think differently.
- Courageous - We have the confidence to be brave, have fun, and discover the unexpected.
- Inclusive - We embrace and respect individuality and celebrate difference and diversity.
Benefits
Ted Baker offers a range of benefits to support your health, wellbeing, and career development:
- KitTED - 75% off Ted Baker kit from day 1.
- Seasonal Allowance - £500 of free Ted Baker kit per season.
- Discount for Friends and Family - 40% off Ted Baker for friends and family.
- Bonus Scheme - Up to 15% of monthly salary for achieving sales targets.
- Healthcare Cash Plan - Cash back towards everyday dental, optical, and healthcare costs.
- Pension Scheme - Contributions to a pension scheme with Aviva.
About Ted Baker
Ted Baker is a British designer brand that is quintessentially British and distinctly global. We are committed to equal opportunities and embrace diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees.
