Strategic Communications Lead

2 months ago


Bournemouth, Bournemouth, United Kingdom McCarthy and Stone Full time

About the Role:

We are seeking a highly skilled Customer Engagement Manager to lead our communication and engagement strategy for over 22,000 homeowners and tenants across the UK.

Key Responsibilities:

  • Strategic Leadership: Develop, manage, and deliver a comprehensive communications and engagement strategy, ensuring impactful and consistent messaging across all channels.
  • Content Creation: Produce high-quality, engaging content across various platforms, including digital, print, and events, aligning with McCarthy Stone's values and mission.
  • Collaboration: Work closely with the Colleague Engagement Manager and other departments to ensure unified communications for both customers and colleagues.
  • Continuous Improvement: Regularly measure the effectiveness of communications and seek opportunities for improvement, using customer feedback and Net Promoter Score data to enhance service delivery.
  • Stakeholder Management: Build strong relationships with senior stakeholders and act as the main point of contact for all customer communications.

About You:

  • Experience: 3+ years in Corporate Communications, PR, Media, or a related field, with a proven track record in delivering successful communication strategies.
  • Skills: Exceptional written and verbal communication skills, with a strong ability to influence and collaborate with senior management and colleagues.
  • Attributes: Highly organized, creative, and self-motivated, with the ability to manage multiple priorities and thrive under pressure.

Why McCarthy Stone?

McCarthy Stone is a leading developer and manager of retirement communities, committed to enhancing the lives of older adults through thoughtful communication and engagement. If you're ready to make a meaningful impact and lead innovative communication strategies, we want to hear from you.

McCarthy Stone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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