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Summer School Operations Manager

1 month ago

London, Greater London, United Kingdom Immerse Education Full time
Area Manager for North America

Immerse Education is a pioneering educational platform committed to providing transformative learning experiences for students worldwide. We are seeking an experienced Area Manager to join our programme development team, responsible for the operational excellence of multiple residential summer schools across North America.

The successful candidate will be responsible for ensuring the successful delivery of our programmes in New York, San Francisco, Boston, and Toronto. This includes planning and executing all operational delivery, pre-booking cultural and social activities, and supporting college managers during the operational period.

We are looking for an ambitious and motivated individual with a background in the education industry, preferably with prior experience in operations. The ideal candidate will have excellent analytical, organisational, and time-management skills, as well as a good knowledge of North America and the collegiate system in the USA and Canada.

Responsibilities:

  • Planning and executing all operational delivery of residential courses in North America
  • Pre-booking all cultural and social activities
  • Supporting college managers during the operational period
  • Supporting the pastoral team with safeguarding and pastoral enquiries
  • Ensuring that students' satisfaction with the activities programme exceeds high expectations
  • Assisting with enquiries from student services and the sales team when required
  • Ensuring timely and adequate provision of materials required for the effective delivery of our programmes
  • Assisting with the coordination of airport transfers
  • Supporting with operational delivery in other areas to your assigned one
  • Being on-call throughout the summer delivery period

Requirements:

  • At least 2+ years experience in an academic or operational role
  • Good knowledge of North America
  • Understanding of the collegiate system in the USA & Canada
  • Hands on experience with MS Office
  • Excellent analytical, organisational and time-management skills
  • Advantageous: experience working in an operational/academic/programme management role
  • Advantageous: experience with marketing automation tools and CRM systems

We offer a competitive salary and benefits package, including 33 days of annual leave, life insurance, dental insurance, and the option to work remotely overseas for up to one month of the year. We are committed to diversity and inclusion and encourage applications from all qualified candidates.