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Account Growth Specialist
2 months ago
Kings Security is seeking a highly skilled Account Manager to join our team. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our clients, driving business growth, and ensuring seamless account management.
Key Responsibilities- Account Development: Develop and implement annual account management and sales plans for each client within your portfolio, with objectives provided.
- Client Relationship Building: Maintain regular contact and build strong relationships with key stakeholders within client organisations through visits and communications.
- Record Keeping: Keep detailed electronic records for each account, including sales plans, pricing details, contracts, product ranges, forecasts, and quarterly strategic client plans, and present updates to the Director of Group Solutions.
- Process Adherence: Ensure adherence to company processes and regulations, consistently updating them as needed.
- Action Planning: Prepare and execute action plans in alignment with the company's code of ethics.
- Contract Negotiations: Collaborate with the Director of Group Solutions on contract negotiations.
- Performance Analysis: Conduct weekly, monthly, and quarterly performance analyses and participate in monthly review meetings.
- Cross-Selling Opportunities: Maximise business potential by promoting cross-selling opportunities and driving growth in recurring revenue through networking and relationship building.
- Support Functions: Provide support to the Director of Group Solutions and the bid department as needed.
- Final Account Queries: Address and resolve final account queries upon contract completion, ensuring successful invoice payments and supporting the credit control team with any issues.
- Performance Reports: Deliver monthly performance and target reports to the Director of Group Solutions, covering sales, KPIs, client review meetings, debtors, SLAs, and URN status (templates will be provided).
- Reporting and Coordination: Coordinate with various departments to produce timely reports on deadlines, costs, and customer requirements.
- Customer Concerns: Identify and resolve customer concerns promptly.
- Account Development and Relationship Building: Essential requirement for the job.
- Proficiency, Analytical Skills, and Self-Motivation: Being proficient, analytical, self-motivated, energetic, and positive are essential requirements for the job.
- Communication and Computer Skills: Excellent verbal and written skills, excellent computer skills, organised and good planning skills, confident, credible, persuasive, and tenacious are essential requirements for the job.
- Technical Background and Experience: A technical background and 3 years of account management experience are desirable requirements for the job.