Store Operations Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Deputy Manager to join our team at Ryman Ltd. As a Deputy Manager, you will play a key role in driving customer satisfaction, sales growth, and operational efficiency in our stores.
Key Responsibilities:
- Lead by example and promote a culture of excellent customer service, ensuring all team members engage with customers enthusiastically and provide a high level of product knowledge.
- Drive sales growth by identifying opportunities to upsell and cross-sell products, while maintaining a deep understanding of customer needs and preferences.
- Manage and minimize controllable costs efficiently, ensuring all store operations are aligned with company budgets and targets.
- Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development, and employee relations.
- Recruit, develop, and retain high-calibre colleagues who reflect the Ryman and TPRG Values and Behaviours.
- Ensure the effective planning of store resource to profitably operate the store within agreed budgets.
- Drive a culture of coaching and development within the store, empowering team members to achieve their full potential.
About Us:
Ryman Ltd is a leading retailer of stationery, office supplies, and creative materials. With a rich history dating back to 1893, we are committed to providing exceptional customer service and driving innovation in the retail industry.
Our Values:
We are dedicated to the unlearning of unconscious bias, diversity, and inclusion, and strive to create a thriving, diverse, and inclusive workplace. We believe in transparency and accountability in all aspects of our business and operations.
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