Onsite AV Engineer
4 weeks ago
proAV Limited is seeking an experienced Onsite AV Engineer to join our London team. As a key member of our team, you will be responsible for providing onsite engineering services to our clients, including troubleshooting, installation, and maintenance of electronic communication systems.
Key Responsibilities:- Ensure prompt and courteous response to customer requests for assistance and support, working to defined service level agreements and within contractual timeframes.
- Undertake preventive maintenance of customer equipment, including reading and interpreting wiring diagrams, schematics, and drawings.
- Carry out routine testing of portable and installed equipment to diagnose, log, and repair faults, ensuring the working condition, calibration, and ongoing maintenance of all test equipment, tools, and associated hardware.
- Accurately track the client's hardware inventory and maintain accurate and current company and customer files, updating all manuals, safety practices, and technical information held.
- Work with support technicians to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system downtime are kept to a minimum.
- Research and obtain information on position-specific training opportunities and be proactive in suggesting new methods and techniques to improve efficiency.
- Ensure all work is performed to the Company standards and that quality techniques are practiced.
- A formal AV qualification or equivalent is desirable.
- A full working knowledge of communications, networking, audiovisual systems, and system components is essential.
- Fully conversant with audio DSP-based technologies, gain structure, and the requirements of sound reinforcement within the presentation environment.
- Proven experience in the testing, faultfinding, servicing, maintenance, engineering, and installation of electronic audiovisual systems or related field.
- Knowledge of touch screen and web-based programming and control technology.
- Experience in IP and telephony-based video conferencing systems.
- Solid foundation in providing exceptional customer service and support in a fast-paced AV/VC environment.
- A checkable knowledge of Crestron DM systems.
- Being able to prioritize and work under pressure is essential.
- Strong client-facing skills and customer-focus with an understanding of the sensitivities of working on a client's site and when providing remote support.
- Be competent to a high level of computer literacy.
- Ability to think laterally finding an appropriate solution to fulfill an application or meet a deadline.
- Be able to manage multiple tasks simultaneously; ability to demonstrate planning, organizing, and implementing skills which ensure the successful completion of a project by a specific due date.
- Recognised qualification in electronic engineering or equivalent combination of education and related field experience.
proAV Limited designs, integrates, and supports blended technology solutions with AV, UC, and beyond, including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.
From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC), our dedicated teams manage, monitor, and protect our global clients' business-critical AV systems architecture, products, and technologies 24/7/365.
Equality, Diversity & Inclusion:
proAV Limited is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants.
We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences.
We make employment decisions based on the needs of our business and the qualifications and/or experience of the individual.
We support employees and job applicants with their work-life balance through our family-friendly policies and practices.
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