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Support Specialist
2 months ago
Job Summary:
Adecco is currently recruiting for a Customer Service Advisor to join their progressive company. This is a fantastic opportunity to join a growing business that offers flexibility and hybrid working.
Key Responsibilities:
- Acting as the first point of contact to both internal and external customers.
- Managing incoming queries to client SLA standards.
- Managing outgoing queries.
- Managing customer emails to company quality standards.
- Logging incoming calls and emails into incident ticketing tool.
- Provide initial assessment of all incidents/requests, attempt to resolve, and/or refer to other support areas.
- Maintain high level of first-time fix rate to achieve Service Desk targets.
- Maintain detailed and accurate records of actions taken to support the incidents resolution.
- Maintain clear communication in line with company guidelines.
- Identify major incidents and escalate where required.
- Monitor all outstanding tickets and proactively manage personal workload.
Ideal Criteria:
- Experience in a similar role is ideal bringing transferable customer service skills.
- Basic computer skills are required - confident use of MS Word, Excel, and Outlook to a basic standard.
- Ability to create new letters, use spreadsheets to capture and store data in a clear and logical manner.
- Excellent people skills are essential.
- Ability to manage own workload and take a proactive approach.
- Willingness to provide flexibility with shift rota patterns, as required by the business.
