Operations Coordinator

3 days ago


Barnsley, Barnsley, United Kingdom AWD online Full time
Operations Administrator Job Description

We are seeking an experienced Operations Administrator to join our team at AWD online. As an Operations Administrator, you will play a crucial role in ensuring the smooth operation of our business.

Key Responsibilities:
  • Manage the receipt and verification of goods, ensuring accurate documentation and quality control.
  • Prepare and manage delivery and collection notes, ensuring accurate records for both sender and receiver.
  • Handle returns and off-hires, ensuring proper documentation and condition checks.
  • Generate and analyze financial reports using the COINS software, providing insights into project costs and revenues.
  • Enter and update data in the COINS system, ensuring accuracy and completeness of financial and project-related information.
  • Create invoices for services rendered or goods sold, and follow up on outstanding payments to ensure timely collection of debts.
  • Support the Accounts Department with various tasks, including data entry, reconciliations, and financial reporting.
  • Manage credit accounts, including assessing creditworthiness, setting credit limits, and monitoring outstanding balances.
  • Process customer complaints and Non-Conformance Reports (NCRs), investigating issues and implementing corrective actions.
  • Maintain organized project folders, using a system to track job progress, documentation, and key milestones.
  • Manage the project diary, scheduling tasks, meetings, and deadlines to ensure all project activities are well-coordinated and on track.
  • Arrange accommodation for staff, ensuring bookings are made according to requirements and within budget.
  • Handle incoming calls, providing information, directing calls to the appropriate person, and taking messages as needed.
  • Process claims for lost or damaged goods, coordinating with insurance companies, and ensuring proper documentation and resolution.
  • Coordinate the booking of transportation, equipment, and subcontractors for projects, ensuring timely and cost-effective arrangements.
Requirements:
  • Strong attention to detail and basic IT knowledge.
  • Previous credit control and customer service experience is advantageous.
  • Pro-active with the ability to use your own initiative.
  • Excellent written and verbal communication skills.


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