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West London, United Kingdom Copthorne Tara Hotel London Kensington Full time
Group Reservations Executive

We are seeking a highly skilled and motivated Group Reservations Executive to join our team at the Copthorne Tara Hotel London Kensington. As a key member of our reservations team, you will be responsible for maximizing revenue opportunities in group reservations, driving sales leads, and increasing conversions.

Key Responsibilities:
  • Convert incoming enquiries into bookings, achieving targets and maximizing revenue
  • Utilize the Opera system to manage individual and group reservations
  • Provide exceptional customer service, ensuring timely and professional handling of calls and interactions
  • Create groups in the system, entering relevant information and drawing up contracts
  • Ensure accurate reservation market codes and follow cancellation policies
  • Contribute to departmental and hotel targets, objectives, and budgets
  • Build strong relationships with customers, understanding their needs and preferences
Requirements:
  • Excellent organizational and administration skills
  • Positive attitude, good communication skills, and a commitment to delivering high-quality customer service
  • Confident telephone manner and high level of IT skills
  • Knowledge of hotel property management systems, preferably Opera
  • Previous experience in reservations or front office departments
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career development and advancement
  • A dynamic and supportive work environment
  • Access to training and development programs
  • A range of employee benefits, including social events, wellbeing initiatives, and more

We are an equal opportunities employer and welcome applications from candidates who are eligible to live and work in the United Kingdom. Please note that we will require documented evidence of eligibility as part of the recruitment process.