Quality Assurance Specialist
1 month ago
About the Role:
We are seeking a highly skilled Quality Engineer to join our Operations team at Global Draw Limited. As a Quality Engineer, you will play a critical role in ensuring the smooth and efficient running of our Operations Quality function.
Main Responsibilities:
- Control, maintain, and monitor quality standards within operations.
- Ensure that new products are introduced efficiently into operations from the supply chain and contract manufacturers.
- Manage the approval of FAIR's and where necessary create bespoke approvals for product or piece part approvals.
- Ensure that all relevant documentation is available for RoHS and UKCA CE compliance.
- Manage the MS Form and team's workplace for centralized fault reporting and tracking through to resolution.
- Raise concerns/care points and reports internal and external.
- Take part and lead meetings when the quality manager is unavailable, especially RFW BAU and product meetings.
- Develop and manage a new handover process to operations.
- Conduct spot checks on current builds for supplier and in-house issues, manage the process of inspecting incoming product, sampling, and compiling data analysis and reports.
- Assist the quality manager in maintaining our Weee (waste electrical and electronic equipment) certification.
- Manage and develop SOP's, engaging with third parties (field service etc) for a comprehensive approach.
- Using the in-house semi-anechoic chamber and lab test equipment, manage the testing environment and product compliance function.
- Ensure lab equipment is fit for purpose and calibrated.
- Consult with contacts in the supply chain and be instrumental in the product management approval process to control any firmware changes.
- Communicate with the BOE (Bank of England) and BOS (Bank of Scotland) and Royal Mints etc.
- Manage and assist the quality engineer in the diagnosis of issues, especially around money handling.
- Assist in the collection and analysis of quality data for vendor rating and feedback.
- Ensure that the rejection processes are managed effectively and follow up with correction, root cause, and corrective action.
- Be actively involved in improving business process and value engineering.
- Help maintain the company's ISO 9001:2015 QMS.
- Must enroll with LRQA or similar organization to obtain professional training in Internal Auditing.
- Assist with the audit program, schedule, and inductions etc.
- Help administer the Q-Pulse document management system.
- Be willing to travel and conduct internal and external audits.
Requirements:
- Strong experience and skill in using the MS suite packages as well as Quality software.
- Knowledge, understanding, and practice of ISO 9001:2015.
- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels of the organization.
- Ability to thrive in a fast-paced environment, adapt to changing priorities, and lead teams through complex projects with ambiguity.
- Strong problem-solving skills and a proactive mindset, with a commitment to driving continuous improvement and achieving measurable results.
What We Offer:
- Competitive base salary and annual company and personal performance bonus.
- 25 days' holiday plus public holidays (country-specific).
- Hybrid working.
- 1 day paid leave to work on charitable projects.
- Half Day for Health (encouraging you to take time away for you & your wellbeing).
- 5% employer pension contributions.
- A reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback.
- Employee Assistance Programme (EAP).
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