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Administrative Support Specialist
2 months ago
About the Role
We are seeking an experienced Administrative Support Specialist to join our Paediatrics Pccupatianl Therapy Team. As a key member of our team, you will provide administrative support to our clinicians, ensuring the smooth operation of our services.
Key Responsibilities
- Utilise advanced level IT skills to create reports, programmes and spreadsheets to support our clinical teams.
- Act as a central point of contact for external and internal callers, providing excellent customer service and ensuring that all queries are resolved in a timely manner.
- Coordinate administrative arrangements relating to appointment bookings and planning of clinics for clinicians, ensuring that all information is up to date on our Electronic Patient Record (EPR) system.
Requirements
- Foundation degree/diploma level knowledge which can be demonstrated by qualitative experience.
- NVQ Level 3 in a relevant subject plus a good standard of literacy and numeracy.
- Negotiating and persuasive skills.
- Relevant previous customer service experience.
- Administrative experience.
- Experience of working autonomously.
- Working knowledge in the use of Microsoft Word, Excel, and Email.
- Maintain confidentiality/data protection.
What We Offer
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
- A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long-term/chronic conditions, and LGBT staff.
- A commitment to supporting colleagues to achieve a work-life balance, through flexible working opportunities and our efforts to support our working parents and carers.
- Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations, and a network of health and wellbeing ambassadors.
How to Apply
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
