IT Support Specialist
3 weeks ago
We are seeking a highly skilled and experienced IT Support Specialist to join our team. As a Technical Partner, you will be responsible for providing technical assistance and support to end-users in a corporate environment.
Key Responsibilities- Provide technical assistance and support to end-users via phone, email, and in-person
- Install, configure, and troubleshoot computer hardware and software
- Perform proactive and on-demand health checks of IT systems
- Manage IT inventory and coordinate tasks with IT support groups
- Support access to corporate networks and applications
- Collaborate with other Tech Partners to resolve issues and improve support processes
- Experience in providing technical assistance and support in a corporate environment
- Proficiency in imaging, setting up, and supporting computers, monitors, and mobile devices
- Strong understanding of software installation and compliance with company standards
- Ability to perform proactive and on-demand health checks of IT systems
- Proficient in hardware and software platform troubleshooting and management
- Experience in managing IT inventory and coordinating tasks with IT support groups
- Knowledge of secure password management and supporting access to corporate networks and applications
This role requires the physical ability to move equipment up to 50 lbs, perform tasks such as crawling under desks, running cables, and working in a technical laboratory setting and an office environment.
Onsite in Andover, MA 5 days per week.
We are an equal opportunity employer and welcome applications from diverse candidates.
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