Quality Assurance and Training Specialist
1 week ago
Job Title: Quality Assurance and Training Specialist
Job Summary:
Greenbean is seeking a highly skilled Quality Assurance and Training Specialist to join our team on a fixed-term contract. As a Quality Assurance and Training Specialist, you will play a critical role in supporting and promoting excellent customer outcomes by quality-checking interactions and supporting the training delivery provided to our Client Solutions team.
Key Responsibilities:
- Maintain and deliver a robust quality assurance framework for the Client Solutions team.
- Carry out regular reviews on customer interactions for all team members, including live chat, Jira messaging, and other communication channels.
- Produce detailed feedback summaries reinforcing positive feedback and highlighting areas for improvement, including conduct concerns, risk event requirements, and training needs.
- Support the client solutions team with ongoing learning needs by conducting ad hoc training.
Requirements:
- A proven track record of delivering high-quality work in a similar role.
- An excellent understanding of wrap platforms and financial services legislation.
- Collaboration skills, able to work closely with people leaders and individuals to share quality results.
What We Offer:
- A comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing.
- Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
- Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
- Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.
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