Relationships Manager

6 days ago

Midsomer Norton, Bath and North East Somerset, United Kingdom Simple Recruitment (South West) Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Relationship Team Leader to join our client's evening team on a permanent basis. As a key member of the team, you will be responsible for maintaining and improving customer satisfaction, building relationships, and driving business growth forward.

Key Responsibilities:
  1. Team Leadership: Train, coach, and lead team members to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  2. Business Growth: Achieve specific group objectives and contribute to the overall success of the business.
  3. Customer Satisfaction: Assess and improve customer satisfaction through effective communication and problem-solving.
  4. Feedback Management: Manage customer feedback and use it to make improvements to our services.
  5. Team Management: Delegate responsibilities among team members and ensure that tasks are completed efficiently.
About You

We are looking for a candidate who is approachable, solutions-driven, and confident. If you have a track record of being an effective leader and have excellent customer service and communication skills, then we want to hear from you.

Requirements:
  1. Customer Service: Provide exceptional customer service and communicate effectively with customers.
  2. Leadership: Demonstrate effective leadership skills and be able to train and coach team members.
  3. Attention to Detail: Have a keen eye for detail and be able to manage multiple tasks simultaneously.
  4. Computer Literacy: Be computer literate and have experience using software applications.
  5. Training Experience: Have previous experience training employees and be able to develop training programs.
  6. Valid Driver's License: Hold a valid driver's license and have access to a vehicle.
Benefits:
  1. Free Parking: Enjoy free parking on site.
  2. Discounted Products: Receive discounted products and services.
  3. On-Site Facilities: Enjoy free tea, coffee, and fruit on site, as well as on-site staff catering van at subsidized prices.
  4. Healthcare Benefits: Receive healthcare cash back plan and enhanced maternity/paternity benefits.
  5. Additional Benefits: Enjoy additional day off for your birthday, death in service benefit, increased annual leave entitlement, and company sick pay scheme after 2 years of service.
  6. Staff Events: Participate in staff BBQs, events, and awards.
  7. Training Opportunities: Receive training and development opportunities to enhance your skills and knowledge.

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