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Hospitality Team Member

2 months ago

London, Greater London, United Kingdom House of Commons Full time

Job Overview

The Customer Experience and Service Delivery division provides comprehensive facilities management services to create a comfortable, secure, and efficient atmosphere for Members of Parliament, their teams, and House staff, while also ensuring a welcoming and functional space for all visitors.

Catering Services, a key component of the Customer Experience and Service Delivery division, is tasked with the smooth operation of the catering facilities within the House of Commons. Our Catering Services team is dedicated to upholding the highest ethical standards across all business areas. Our commitment to excellence, coupled with a genuine desire to understand and meet our guests' needs, shapes our customer experience.

Role Description

This position presents an excellent opportunity for a customer-oriented individual to join a dynamic team within a bustling casual dining environment at the heart of the Parliamentary community. We aim to ignite our customers' passion for exceptional cuisine. Our focus is on fostering enthusiasm, energy, and collaboration to create memorable experiences for every guest.

We seek a motivated individual to provide an outstanding dining experience, delivering exceptional service with professionalism and care, and surpassing our customers' expectations.

Candidate Profile

To excel in this role, candidates should demonstrate:

  • A proven track record of delivering high-quality hospitality services in a customer-facing catering role, showcasing adaptability and responsiveness to the dynamic nature of the service environment and diverse customer needs.
  • The ability to engage effectively with a wide range of individuals, tailoring communication style and content to suit audience requirements while upholding the principles of equality, diversity, and inclusion, and recognizing the impact of personal behavior on others.
  • Experience in providing superior service aligned with the goals of a hospitality operation in a diverse customer environment, exhibiting a proactive and positive sales approach.

Benefits

In addition to a competitive salary, the House of Commons offers contributions towards membership in the Civil Service Defined Benefit Pension scheme, along with:

  • Personalized learning and development opportunities
  • Flexible working arrangements
  • A culture that promotes inclusion and diversity
  • An average employer pension contribution of 27%