Network Services Manager

2 days ago

Pontypridd, Rhondda Cynon Taf, United Kingdom Western Power Distribution Full time

About Us

Western Power Distribution is a leading energy company serving communities across the UK. Our expert teams deliver heat, light, and power for homes and businesses, serving over 7.8 million customers. We are committed to building an inclusive workplace where our colleagues can thrive and contribute to our success.

Job Introduction

A temporary opportunity is available for a Projects Team Manager based in our operations center for up to 12 months (subject to review). As a key member of our team, you will lead a multi-disciplinary team responsible for managing our 132kV asset base, including inspection, maintenance, and repair of substations and overhead lines.

Main Responsibilities

  • Safety Culture: Build and maintain a safety culture that enables a safe working environment, validated through regular site safety inspections and operational field checks.
  • Investigations: Investigate, report, and take corrective action following accidents, injuries, damage to property, or near misses.
  • Team Leadership: Lead a team of professionals, empowering and developing them to achieve exceptional results.
  • Customer Service: Ensure the team delivers a high level of customer service at all times, achieving all customer service-related performance targets.
  • Communication: Speak on behalf of the company and the team, both internally and externally, on issues related to the team's activities.
  • Financial Management: Successfully manage unit costs of work undertaken through efficient management of the workforce aligned to the work program.
  • Capital Schemes: Approve and monitor individual capital schemes, identify and comment on variances, and take corrective action.
  • Team Development: Build a trusting team environment, where all team members are equally welcomed and valued. Be authentic, support colleagues' well-being, and create excellent lines of communication.
  • Change Management: Lead and manage change effectively, setting a clear vision and direction for the team.
  • Asset Management: Manage the annual asset replacement, reinforcement, and new connections works, liaising with primary network design, engineering design, wayleaves, and procurement to ensure execution of the program.
  • Network Repairs: Manage network repairs and defects, ensuring effective prioritization to maximize system security.
  • Policy Liaison: Liaise with policy teams to ensure defect management and follow-up for the asset base is optimized.
  • Performance Management: Set clear direction and expectations, ensuring team members clearly understand what needs to be done, why, when, and by whom. Review progress against expectations and take appropriate action to ensure delivery of results.
  • Shared Ownership: Ensure shared ownership for the team's goals and objectives, and delivery in accordance with expectations. Recognize excellent performance and celebrate success.
  • Continuous Improvement: Continuously reflect on work undertaken and performance of the team to identify and implement improvements.
  • Health and Well-being: Proactively support colleagues' physical and mental health, through both a reactive response when situations occur, and proactively to support a healthy working environment.
  • Diversity and Inclusion: Support the development of a diverse working environment within which colleagues are developed and their potential is maximized. Provide constructive feedback.
  • Environmental Targets: Ensure environmental targets are met during the execution of works by the team and contractors.
  • Contract Management: Manage framework contractors, ensuring that contracts are let and managed in accordance with the framework requirements, and work is completed to time, cost, and quality.
  • Facilities and Equipment: Ensure the team has the correct facilities, tools, equipment, and vehicles to undertake their work.

Ideal Candidate

  • A minimum City and Guilds Level or a relevant engineering or business management qualification.
  • Leadership capability aligned to the expectation of the role, including an ability to empower and lead through others.
  • A good understanding of the importance of building a positive work culture aligned to the future challenges of the business.
  • A good understanding of the changing electricity distribution operating environment and how that is reflected in leadership and the development of teams and their culture.
  • A good understanding of how a diverse workforce will contribute to the future success of the business.
  • Evidence of delivering results in accordance with or exceeding expectations.
  • The following requirements are required to remove designate status:
  • Engineering Level 4 qualification or relevant business management qualification.
  • IOSH or equivalent safety qualification
  • Completion of a safeguarding course
  • Mental resilience course

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