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IT Operations Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Eden Scott Full time

Senior IT Operations Engineer (3rd & 4th Line Support)

We are seeking a highly skilled Senior IT Operations Engineer (3rd & 4th Line Support) to join our expanding IT team at Eden Scott. This role is perfect for IT generalists with expertise in Microsoft O365 or VMware technologies. As a key member of our team, you will be responsible for managing and improving our IT infrastructure and systems during an exciting period of growth.


About Our Organisation

We are a values-led organisation committed to fostering a friendly and collaborative work environment. We offer unique perks to support our team's well-being, including bonuses, along with opportunities for training and career progression. Our team is dynamic and innovative, and we are looking for someone who can drive our IT operations forward.


Key Responsibilities:

  • System Monitoring & Maintenance: Ensure our systems run efficiently and perform preventive maintenance to minimize downtime.
  • Incident Management: Handle 3rd/4th level technical escalations within our IT support structure, providing timely and effective solutions.
  • Infrastructure Management: Manage and maintain our IT infrastructure, including hardware, software, and network components.
  • Security & Patch Management: Collaborate with our Cyber Security team to secure our systems, networks, and data, ensuring compliance with industry standards.
  • Backup & Recovery: Maintain and test backup procedures and conduct disaster recovery exercises to ensure business continuity.
  • Capacity Planning: Monitor system usage, scale, and grow our infrastructure to meet future needs, ensuring optimal performance and efficiency.


What We're Looking For:

  • Microsoft Servers: Experience with Server 2012 onwards, DHCP, DNS, GPO, and more, with a strong understanding of server administration and management.
  • Virtualisation Technologies: Expertise in vSphere v7+, hypervisor, cluster, storage, and network management for VMware, with a focus on virtualisation and cloud computing.
  • Backup & DR: Knowledge in backup/replication, storage management, and restore operations, with a focus on data protection and recovery.
  • Systems Management: Proficiency in patch management, monitoring, and hardware maintenance, with a focus on IT service management and delivery.
  • Additional skills: Azure, Veeam, Dell VxWorks, Cyber security, and other relevant technologies.


What We Offer:

  • Pension scheme with employer contributions up to 7%
  • 32 days holiday, increasing with service
  • Annual discretionary bonus
  • Private healthcare, Employee Assistance Program, and free onsite parking


How to Apply:

Send your CV to our HR team for consideration. We are an equal opportunities employer and welcome applications from all qualified candidates.