Disputes Case Handler
17 hours ago
Are you looking for a challenging role that will put your problem-solving skills to the test? We are seeking an experienced Disputes Case Handler to join our team at HSBC.
About the Role:
We are looking for a highly skilled individual to handle customer disputes related to credit and debit card transactions. As a Disputes Case Handler, you will be responsible for:
- Providing high-quality service to customers, resolving their queries in a timely and empathetic manner
- Taking ownership of customer follow-up and research, both independently and within a team
- Processing servicing requests for credit and debit card disputes, including taking preventative actions to protect customers' accounts from fraud
- Reviewing claims and making commercial decisions where applicable
- Handling customer complaints professionally and providing background data for hand-off where required
Requirements:
To be successful in this role, you should have:
- Experience in a telephony-based customer-centric role
- Strong written and verbal communication skills, with the ability to articulate complex information in a meaningful way
- Excellent attention to detail and accuracy in supporting customers to appropriate resolutions
- The ability to manage caseloads and daily tasking queues effectively against changing priorities
- The capability to identify cases outside normal procedures and make sound, considered decisions
What We Offer:
As an HSBC employee, you will have access to tailored professional development opportunities, a competitive pay and benefits package, and a contributory pension scheme with a generous employer contribution.
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