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Operations Director
2 months ago
Job Title: Operations Director
About the Role:
We are seeking an experienced Operations Director to join our team at Reed. As a key member of our leadership team, you will be responsible for leading and motivating operational and sales teams to deliver exceptional performance.
Key Responsibilities:
- Leadership and Management: Lead and motivate operational and sales teams to deliver exceptional performance by setting clear objectives and targets, monitoring, and reviewing progress.
- Business Development: Develop and implement strategies to drive business growth, including identifying and developing strategic partnerships to support delivery of client projects/requirements.
- Client Relationships: Act as a senior point of contact for clients and play an integral role in the retention and development of existing and new business.
- Operational Efficiency: Work to maximize efficiencies and operations in line with Key Performance and budget expectations.
- Policy and Procedure Development: Develop and implement policies and procedures to ensure the business meets its objectives.
- Financial Management: Develop and control operational budgets to promote profitability and ensure the company has the resources required to meet its objectives within agreed financial parameters.
- Market Research: Conduct market research relating to new client acquisition, geographic growth, and competitor analysis.
Requirements:
- 5-7 years' experience at management level within a contracting environment.
- Excellent people management skills, with the driving accountability and delivering results through people managing and performance.
- Demonstrable experience of customer relationship management.
- Good financial and business acumen with experience of managing budgets.
- Strong commercial negotiation skills to include contract negotiations.
- Experience of implementing compliance that aligns with industry regulations and standards.
- Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
- Results orientated and target driven with the ability to problem solve.
- Excellent organisational and administrative skills.
- Ability to prioritise a busy workload while working under pressure.
- Ability to work on your own initiative as well as part of a team.
