Incident Management Specialist

7 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Sanderson Full time

Job Title: Major Incident Manager SC Cleared

Job Summary:

We are seeking an experienced Incident Manager to join our team at Sanderson. As a Major Incident Manager, you will be responsible for coaching and mentoring the wider team, providing 24/7 cover on all Major Incidents, and managing phone messages to ensure the catalogue is maintained and updated as necessary.

Key Responsibilities:

  • Share knowledge and experiences through coaching, mentoring, and training other team members on incident and problem management
  • Provide 24/7 cover on call for all Major Incidents on a rota basis
  • Manage phone messages to ensure the catalogue is maintained and updated as necessary
  • Maintain and update Major Incident Escalation booklets and their availability to all relevant staff
  • Record and activate planned outage telephone messages for the client telephone lines

Essential Skills:

  • Excellent customer service skills
  • Ability to establish a service excellence culture within the team
  • Ability to lead and motivate a Major Incident Team
  • Experience in working within Service Level Agreements
  • Proven knowledge of ITIL Management processes and practices

Requirements:

Due to the client's time frames, you must currently hold an active SC Clearance to be considered for this position.



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