Incident Management Specialist
7 days ago
Job Title: Major Incident Manager SC Cleared
Job Summary:
We are seeking an experienced Incident Manager to join our team at Sanderson. As a Major Incident Manager, you will be responsible for coaching and mentoring the wider team, providing 24/7 cover on all Major Incidents, and managing phone messages to ensure the catalogue is maintained and updated as necessary.
Key Responsibilities:
- Share knowledge and experiences through coaching, mentoring, and training other team members on incident and problem management
- Provide 24/7 cover on call for all Major Incidents on a rota basis
- Manage phone messages to ensure the catalogue is maintained and updated as necessary
- Maintain and update Major Incident Escalation booklets and their availability to all relevant staff
- Record and activate planned outage telephone messages for the client telephone lines
Essential Skills:
- Excellent customer service skills
- Ability to establish a service excellence culture within the team
- Ability to lead and motivate a Major Incident Team
- Experience in working within Service Level Agreements
- Proven knowledge of ITIL Management processes and practices
Requirements:
Due to the client's time frames, you must currently hold an active SC Clearance to be considered for this position.
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