Experienced Pensions Administrator
3 weeks ago
About Isio
Isio is a leading provider of pensions administration services, dedicated to delivering exceptional results for our clients and their members. Our purpose is to create better outcomes for our people, clients, and society.
Our Pensions Administration Team
We provide a comprehensive pensions administration journey for our clients, leveraging a unique blend of human touch and cutting-edge technology. Our team is committed to delivering the best possible experience for every member on their road to retirement and beyond.
The Role
We are seeking a highly motivated and organized individual with pensions experience to join our team as a Pensions Administrator. As a key member of our team, you will be responsible for delivering exceptional customer service, processing cases accurately, and resolving queries in a timely and empathetic manner.
Key Responsibilities
- Customer Service: Provide excellent customer service to our clients and their members, responding to queries and resolving issues in a professional and courteous manner.
- Case Processing: Accurately process cases assigned to you, including the calculation and payment of member benefits.
- Query Resolution: Answer incoming calls and resolve queries in an empathetic and caring manner, escalating any potential problems or complaints for quick resolution.
- Time Management: Manage your time effectively to ensure all deadlines are met, prioritizing tasks and working efficiently to deliver high-quality results.
- Communication: Produce letters, emails, and reports to an expected high standard, communicating clearly and concisely with colleagues and clients.
- Ownership and Responsibility: Take ownership and responsibility for any tasks assigned to you, demonstrating a proactive approach to problem-solving and continuous improvement.
- Industry Knowledge: Develop your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
- Continuous Improvement: Actively contribute to our continuous service improvement initiative, identifying areas for improvement and implementing changes to enhance our services.
- Relationship Building: Build strong relationships with colleagues and clients, demonstrating a positive and professional attitude at all times.
Key Skills and Experience
- Pensions Knowledge: Experience of delivering pensions administration services, with a strong understanding of pensions regulations and legislation.
- Office Experience: Experience of working in an office environment, using MS Office and producing high-quality deliverables to deadlines.
- Customer Service Focus: Excellent customer service focus, with the ability to deal empathetically with people, build relationships, and manage expectations.
- Communication Skills: A great communicator, with the ability to communicate clearly and concisely with colleagues and clients.
- Enthusiasm and Motivation: Enthusiasm and motivation, with a desire to deliver exceptional customer service and take responsibility for learning new things.
- Time Management: Excellent time management, with the ability to manage multiple tasks and consistently deliver to deadlines.
- Teamwork: A great team worker, with the ability to work as part of a team in a busy, fast-paced environment.
What We Offer
Isio is a people business, committed to helping our colleagues gain a wide variety of experience, significant development opportunities, and progression through the business. We offer a competitive remuneration package, including a discretionary bonus scheme, a defined contribution pension scheme, life insurance, healthcare benefits, income protection, and 25 days annual leave, plus bank holidays and two 'Company' days.
Why Join Us
Isio is an equal opportunities employer, welcoming applications from all suitably qualified candidates. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to thrive and reach their full potential.
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