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Building Maintenance Coordinator

2 months ago

Portsmouth, Portsmouth, United Kingdom Workshop Recruitment Full time
Job Title: Building Maintenance Controller

Workshop Recruitment is seeking a skilled Building Maintenance Controller to join our team. As a key member of our operations team, you will be responsible for allocating Operatives and Sub-Contractors to repairs at the appointment time requested by the customer.

Key Responsibilities:

  1. Work closely with other Resource Controllers to ensure efficient and effective resourcing of appointments between teams and provide cover for the other Resource Controllers in periods of absence.
  2. Schedule repair appointments based on Operative skills, availability, and locality to the jobs, ensuring we meet the appointment times requested and minimize travel time and idle time.
  3. Plan ahead for future appointments, be aware of any issues that could prevent you from meeting the appointments, and raise concerns with the Lead Resource Controller.
  4. Understand how many repairs are booked in and how many Operatives are available to carry out the repairs.
  5. Monitor the job management system screens to ensure when a job requires action, you take it, or if uncertain, pull on your line manager/supervisor for assistance.
  6. Oversee the Operative screen to ensure Operatives are arriving at their next jobs efficiently.
  7. Ensure you understand the end-to-end process of delivering the perfect repair for the customer and your key responsibilities in achieving this, as well as understanding key responsibilities of others in that process.
  8. When issues/queries are identified, escalate to your line manager/supervisor to ensure it gets acted upon and resolved.

Requirements:

  1. Previous working within operational/logistical resourcing role is ideal.
  2. Comfortable in a dynamic and evolving environment, demonstrating a level head to the team, and enjoy the challenge.
  3. Able to communicate with the workforce and remain professional even when issues are contentious.
  4. Able to deal with lots of activity and remain focused on what you are dealing with.
  5. Able to organize, prioritize, and schedule jobs to meet appointments by planning into the future.
  6. Have good computer skills in MS Office and be comfortable in using job management systems.
  7. Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group (desirable).
  8. Understanding of the Geographical Portsmouth City area (desirable).

Benefits:

  1. 40 hours per week, Monday to Friday (office hours)
  2. 23 days holiday
  3. Life Assurance
  4. Pension