Cafe Operations Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Immersive Cafe Co Full time
Immersive Cafe Co Supervisor Opportunity

We are seeking a highly skilled and motivated Supervisor to join our team at Immersive Cafe Co in Edinburgh. As a key member of our Cafe team, you will be responsible for ensuring seamless service delivery, leading and inspiring our team members, and maintaining high food safety standards.

Key Responsibilities:

  • Manage the daily operations of the Cafe, ensuring efficient service delivery and maintaining a high level of customer satisfaction.
  • Lead and motivate the Cafe Team Members to deliver exceptional customer service and achieve business objectives.
  • Coordinate food preparation, beverage service, and maintain high food safety standards to ensure a safe and enjoyable experience for our guests.
  • Foster a magical atmosphere from the moment guests step in until their departure, ensuring a memorable experience for all.
  • Efficiently manage queues and ensure guest satisfaction, upholding brand standards and maintaining cleanliness and safety.
  • Execute Opening and Closing procedures with precision, ensuring a smooth transition between shifts.
  • Contribute to restocking and stock rotation efforts, maintaining a well-stocked and organized Cafe environment.

Qualifications and Skills:

  • Prior experience in food and beverage roles, with at least 2 years in a supervisory capacity.
  • Customer-centric mindset with a flair for creating enchanting experiences and delivering exceptional customer service.
  • Proven ability to excel in a fast-paced environment, with strong leadership skills that inspire teamwork and initiative.
  • Flexible availability, including weekends and weekdays, to meet the needs of our business.

Working Conditions:

We are looking for a full-time Supervisor to join us on a permanent basis, working a variety of shifts, including weekdays and weekends, typically between the hours of 8am-6pm.

Rates of Pay:

£12.50 per hour



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