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Business Support Officer

2 months ago

Plymouth, Plymouth, United Kingdom Berry Recruitment Full time
About the Role

We are seeking a highly organized and detail-oriented Business Support Officer to join our team at Berry Recruitment. As a key member of our team, you will be responsible for providing exceptional business support services to our clients and colleagues.

Key Responsibilities
  • Administrative Functions: Deliver administrative tasks efficiently and effectively, working within established timescales and service level agreements.
  • Digital Systems: Accurately use digital systems to ensure processes and transactions are administered in accordance with guidelines and policies.
  • Data Reporting: Provide and run basic data reporting for specific business services.
  • Record Management: Accurately record and manage sensitive information, ensuring compliance with regulations and policies.
Key Performance Indicators
  • Efficient Service Delivery: Deliver services with high levels of compliance and customer satisfaction.
  • Confidentiality: Ensure confidential data and information are securely processed and maintained according to regulations and policies.
  • Reporting: Provide reports and information within required timescales.
  • Continuous Improvement: Support the development of business support services by being proactive and ideas-focused for ongoing improvements.
Key Activities
  • Stakeholder Engagement: Work effectively with internal and external stakeholders to gather information and advice.
  • Request Processing: Process requests, enquiries, applications, referrals, and casework in line with agreed timescales.
  • Customer Data Management: Maintain customer and client information and data in a confidential manner, ensuring compliance with regulations.
  • Data Validation: Validate and manage data and information received, collate and produce reporting, and complete returns.
  • Process Improvement: Proactively provide suggestions to improve the service in terms of efficiency, customer experience, and best practice.
  • System Changes: Develop and implement approved system changes in conjunction with ICT and end users.
  • Quality Assurance: Responsible for promoting and maintaining Quality Assurance and carrying out the duties of ISO Internal Auditor.
  • Team Representation: Represent the team at corporate meetings, taking relevant actions, and ensuring communications are cascaded.
  • Health, Safety, and Wellbeing: Administer Health, Safety, and Wellbeing activity, including DSE assessments.
  • New Employee Induction: Carry out induction for new employees.
Essential Qualifications and Knowledge
  • English and Maths: GCSEs A*-C (9-4) or equivalent in English and Maths.
  • Business Support: NVQ3 or equivalent qualification or experience in business support.
  • Learning and Development: A willingness to undertake appropriate learning and development as required.
Desirable Qualifications and Knowledge
  • Customer Care: Customer care qualification/training.
  • Financial Systems: Working knowledge of financial systems, budget monitoring, preparation, and financial reporting.
  • Legislation and Policies: Basic knowledge of relevant legislation, policies, and procedures.
Essential Experience
  • Microsoft Office: Experience of using Microsoft Office products and web-based software packages.
  • Customer Service: Experience of providing effective and efficient customer service to both internal and external customers.
  • Information Provision: Experience of giving information and signposting customers in a tactful and professional manner.
  • Administrative Experience: Demonstrable administrative experience with an understanding of office procedures.
  • Workload Management: Experience of prioritising own workload to ensure deadlines are met.
  • Planning and Deadlines: Experience of planning priorities and working to tight deadlines.
  • Document Management: Experience of maintaining documents, records, and data.
  • Teamwork: Experience of working within a team.
Desirable Experience
  • Process Improvement: Experience of working on process improvements.
  • Stakeholder Management: Experience of working with multiple stakeholders both internal and external.
  • Meeting Organisation: Experience of organising meetings and producing the resulting notes, action points, minutes, and reports.
Essential Skills
  • Issue Resolution: Ability to take ownership of issues and see through to a resolution for customers.
  • Service Request Processing: Ability to process service requests.
  • Customer Care: Customer care skills and the ability to show initiative when dealing with customer enquiries.
  • Communication: Communication skills to provide information and signpost customers.
  • Numeracy: Numeracy skills required for carrying out calculations and ensuring the accuracy of data.
  • Literacy: Literacy skills required including spelling, grammar, and punctuation for dealing with letters and documents.
  • Initiative and Decision-Making: Ability to use own initiative and independent decision-making, with access to senior staff.
  • Teamwork: Teamworking skills and the ability to work together with colleagues.
  • Time Management: Time management skills to prioritise work appropriately, be punctual, and meet deadlines.
  • Attention to Detail: Accuracy with a high level of attention to detail.