Technical Support Engineer
3 weeks ago
Job Summary:
Sharp UK is seeking a highly skilled and experienced On-Site Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional IT support to our clients on-site.
Key Responsibilities:
- Investigate and resolve a variety of technical issues related to IT and Audio Visual Systems.
- Work closely with our remote Helpdesk Team to ensure seamless support delivery.
- Meet agreed Key Performance Indicators to maintain a consistent high standard of service.
- Develop and maintain technical knowledge of IT and IT support, including Microsoft Server and Desktop Operating Systems, Microsoft Cloud Technologies, and Virtualisation, Networking, Firewalls, and Cyber Security.
Benefits:
- 23 days of holiday, rising to 26 days + bank holidays.
- Private healthcare and life insurance.
- Dental and critical illness cover.
- O2 discounts.
- Study support.
- Discounted gym membership.
Requirements:
- Technical knowledge and experience of IT and IT support with on-site experience.
- Knowledge of Audio Visual Systems.
- Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
- Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure).
- Good understanding of Virtualisation, Networking, Firewalls, and Cyber Security.
- Good understanding of Antivirus Software and backup issues.
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