Technical Support Engineer

3 weeks ago


City of London Greater London, United Kingdom Sharp UK Full time

Job Summary:

Sharp UK is seeking a highly skilled and experienced On-Site Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional IT support to our clients on-site.

Key Responsibilities:

  • Investigate and resolve a variety of technical issues related to IT and Audio Visual Systems.
  • Work closely with our remote Helpdesk Team to ensure seamless support delivery.
  • Meet agreed Key Performance Indicators to maintain a consistent high standard of service.
  • Develop and maintain technical knowledge of IT and IT support, including Microsoft Server and Desktop Operating Systems, Microsoft Cloud Technologies, and Virtualisation, Networking, Firewalls, and Cyber Security.

Benefits:

  • 23 days of holiday, rising to 26 days + bank holidays.
  • Private healthcare and life insurance.
  • Dental and critical illness cover.
  • O2 discounts.
  • Study support.
  • Discounted gym membership.

Requirements:

  • Technical knowledge and experience of IT and IT support with on-site experience.
  • Knowledge of Audio Visual Systems.
  • Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
  • Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure).
  • Good understanding of Virtualisation, Networking, Firewalls, and Cyber Security.
  • Good understanding of Antivirus Software and backup issues.


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