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Hotel Receptionist

2 months ago


Glasgow, Glasgow City, United Kingdom Dakota Glasgow Full time
About the Role

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Dakota Glasgow. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage the Front Desk, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
  • Process payments, handle guest billing, and maintain accurate records.
  • Collaborate with other departments to ensure excellent communication and provide support as needed.
  • Offer additional services to enhance the guest experience, such as making restaurant reservations or providing directions.
Requirements
  • Minimum of two years' experience in a hospitality setting, preferably in a hotel environment.
  • Excellent communication and interpersonal skills, with a genuine passion for delivering exceptional guest service.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
  • Proficiency in property management systems and computer software.
  • Strong administrative skills, with attention to detail and ability to prioritize tasks.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounts on hotel stays and other perks.