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Hotel Receptionist

1 month ago

Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking a highly organized and detail-oriented individual to join our team as a Hotel Receptionist. As the first point of contact for guests, you will be responsible for providing a warm and friendly welcome, ensuring a seamless check-in process, and assisting guests throughout their stay with any queries or requests.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest complaints.
  • Assist with room reservations, cancellations, and modifications, ensuring accurate and up-to-date information is maintained.
  • Operate hotel reservation systems, including check-in and check-out procedures, room assignments, and guest information management.
  • Collaborate with other hotel staff to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance teams.

Requirements

  • Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
  • Highly organized and detail-oriented, with the ability to multitask and prioritize workload.
  • Ability to work well under pressure, be flexible and adaptable to changes, and willing to work flexible hours, including weekends and holidays.
  • Prior experience working in a similar role, with knowledge of hotel operations and reservation systems.
  • Excellent computer skills, proficient in using software such as MS Office, Excel, and Outlook.

About Us

LGH Hotels Management is a leading hospitality company with a growing portfolio of 42 hotels throughout the UK. We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are passionate about delivering exceptional guest experiences and have a strong commitment to customer service, we would love to hear from you.