Senior Customer Experience Officer
4 days ago
We are seeking a highly organized and resilient individual to join our Customer Experience team as a Customer Experience Officer. As a key member of our team, you will be responsible for investigating and resolving escalated complaints in a timely and efficient manner, ensuring that our tenants receive the highest level of customer service.
Key Responsibilities:- Investigate and resolve escalated complaints in accordance with regulatory requirements, policy, and procedures.
- Liaise with internal stakeholders to identify root causes and ensure timely resolution of complaints.
- Write high-quality complex letters to customers outlining the actions taken to resolve their complaint.
- Coordinate the resolution of enquiries from Members of Parliament, Councillors, or other correspondence directed to our Executive Board.
- Experience of case managing complex escalated complaints in a regulated environment, such as Housing, Financial Services, Health, or Legal Services.
- Knowledge of the Housing Ombudsman Code and its requirements.
We are a Smart Working organization where you can expect to be present in the office for 3 days a week. We are flexible to ensure you can meet and enjoy life's challenges and opportunities throughout the year. We are proud to be a Disability Confident Employer.
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Senior Accountant
2 days ago
Birmingham, Birmingham, United Kingdom Hays Senior Finance Full timeSenior Accountant Job DescriptionAbout the Role:We are seeking a highly skilled Senior Accountant to join our team at Hays Senior Finance. As a Senior Accountant, you will play a key role in assessing business interruption and other financial losses on behalf of clients and negotiating the settlement of claims.Key Responsibilities:Assess business...
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Senior Accountant
2 days ago
Birmingham, Birmingham, United Kingdom Hays Senior Finance Full timeSenior Accountant Job DescriptionAbout the Role:We are seeking a highly skilled Senior Accountant to join our team at Hays Senior Finance. As a Senior Accountant, you will play a key role in assessing business interruption and other financial losses on behalf of clients and negotiating the settlement of claims.Key Responsibilities:Assess business...
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Chief Financial Officer
1 month ago
Birmingham, Birmingham, United Kingdom Hays Senior Finance Full timeDirector of Financial Operations Your new organization Hays Senior Finance is proud to collaborate with a prominent regulatory body seeking to appoint a new Director of Financial Operations on a permanent basis. Your new position In the capacity of Director of Financial Operations, you will serve as the leading figure in the finance department,...
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Customer Experience Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Mondelēz International Full timeAbout the RoleThis is a critical position within Mondelēz International, responsible for managing and ensuring the highest levels of service are delivered to our customers. As a Customer Collaboration Manager, you will lead a customer team, working closely with the sales team to drive operational excellence, optimize joint costs, and develop improved...
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Customer Experience Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom Mondelēz International Full timeAbout the RoleThis is a critical position within Mondelēz International, responsible for managing and ensuring the highest levels of service are delivered to our customers. As a Customer Collaboration Manager, you will lead a customer team, working closely with the sales team to drive operational excellence, optimize joint costs, and develop improved...
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Customer Experience Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Ian Williams Ltd. Full timeCustomer Experience OfficerWe are seeking a highly skilled and motivated Customer Experience Officer to join our team at Ian Williams Ltd. in Birmingham. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Investigate and resolve customer...
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Customer Experience Specialist
4 days ago
Birmingham, Birmingham, United Kingdom Ian Williams Ltd. Full timeCustomer Experience OfficerWe are seeking a highly skilled and motivated Customer Experience Officer to join our team at Ian Williams Ltd. in Birmingham. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Investigate and resolve customer...
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Customer Experience Manager
3 days ago
Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full time{"h1": "Customer Experience Manager", "p": "At MICHELIN Connected Fleet, we are seeking a Customer Experience Manager to join our team. As a key member of our Customer Experience Management team, you will be responsible for cultivating meaningful customer intimacy, improving customer satisfaction scores, and reducing churn. Your primary focus will be on...
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Customer Experience Manager
3 days ago
Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full time{"h1": "Customer Experience Manager", "p": "At MICHELIN Connected Fleet, we are seeking a Customer Experience Manager to join our team. As a key member of our Customer Experience Management team, you will be responsible for cultivating meaningful customer intimacy, improving customer satisfaction scores, and reducing churn. Your primary focus will be on...
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Senior Financial Analyst
2 days ago
Birmingham, Birmingham, United Kingdom Hays Senior Finance Full timeSenior Accountant RoleYour new company is a global insurance organisation with offices across the UK.About the RoleAs a Senior Accountant, you will be supporting the Divisional Director in assessing business interruption and other financial losses on behalf of clients and negotiating the settlement of claims.Key ResponsibilitiesManage business interruption...
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Senior Financial Analyst
2 days ago
Birmingham, Birmingham, United Kingdom Hays Senior Finance Full timeSenior Accountant RoleYour new company is a global insurance organisation with offices across the UK.About the RoleAs a Senior Accountant, you will be supporting the Divisional Director in assessing business interruption and other financial losses on behalf of clients and negotiating the settlement of claims.Key ResponsibilitiesManage business interruption...
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Customer Experience Manager
5 days ago
Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full timeCustomer Experience ManagerJoin MICHELIN Connected Fleet, a leader in sustainable mobility, as we strive to conquer new frontiers. Our Customer Experience Management team is dedicated to understanding customer needs, creating intimacy, and adapting solutions to meet these needs.Key Responsibilities:Coach customers to get value from Masternaut products and...
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Customer Experience Manager
5 days ago
Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full timeCustomer Experience ManagerJoin MICHELIN Connected Fleet, a leader in sustainable mobility, as we strive to conquer new frontiers. Our Customer Experience Management team is dedicated to understanding customer needs, creating intimacy, and adapting solutions to meet these needs.Key Responsibilities:Coach customers to get value from Masternaut products and...
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Customer Experience Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Newsom Consulting Ltd Full timeJob OpportunityAbout the RoleWe are seeking a highly skilled Customer & Commercial Director to join our client, a leading UK Train Operating Company (TOC). As a key member of the executive team, you will play a pivotal part in shaping and driving the company's strategic objectives.The successful candidate will be responsible for developing strategies to...
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Customer Experience Director
2 weeks ago
Birmingham, Birmingham, United Kingdom Newsom Consulting Ltd Full timeJob OpportunityAbout the RoleWe are seeking a highly skilled Customer & Commercial Director to join our client, a leading UK Train Operating Company (TOC). As a key member of the executive team, you will play a pivotal part in shaping and driving the company's strategic objectives.The successful candidate will be responsible for developing strategies to...
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Customer Service Representative
2 weeks ago
Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time{"title": "Customer Care Specialist", "description": "Unlock Your Potential in Global EventsAre you a skilled communicator with a passion for delivering exceptional service? Do you thrive in fast-paced, dynamic environments? We're looking for a talented individual to join our Customer Care Team as a Customer Care Specialist.About the RoleEngage with...
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Customer Service Representative
2 weeks ago
Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time{"title": "Customer Care Specialist", "description": "Unlock Your Potential in Global EventsAre you a skilled communicator with a passion for delivering exceptional service? Do you thrive in fast-paced, dynamic environments? We're looking for a talented individual to join our Customer Care Team as a Customer Care Specialist.About the RoleEngage with...
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Customer Experience Specialist
2 days ago
Birmingham, Birmingham, United Kingdom Ian Williams Ltd. Full timeCustomer Experience OfficerWe are excited to announce a new opportunity within Ian Williams Ltd. for a Customer Experience Officer. As a passionate advocate for exceptional customer service, you will play a vital role in ensuring our customers receive the highest level of satisfaction.Key Responsibilities:Investigate and resolve customer complaints in a...
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Customer Experience Specialist
2 days ago
Birmingham, Birmingham, United Kingdom Ian Williams Ltd. Full timeCustomer Experience OfficerWe are excited to announce a new opportunity within Ian Williams Ltd. for a Customer Experience Officer. As a passionate advocate for exceptional customer service, you will play a vital role in ensuring our customers receive the highest level of satisfaction.Key Responsibilities:Investigate and resolve customer complaints in a...
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Customer Experience Manager
5 days ago
Birmingham, Birmingham, United Kingdom MICHELIN Connected Fleet Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at MICHELIN Connected Fleet. As a key member of our Customer Experience Management team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesCoach our customers to get value from...