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Lodge Manager

2 months ago

Billericay, Essex, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd.

The successful candidate will be responsible for managing the day-to-day operations of our retirement development, ensuring a high level of customer service and satisfaction for our residents.

This is a varied and interesting role that requires a strong background in administration and customer service. The ideal candidate will be able to work independently, using their own initiative, and as part of a team to achieve our company goals.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
  • Liaise with a range of customers and suppliers, including contractors and maintenance teams.
  • Organise activities and events for residents, ensuring that their needs and interests are catered for.
  • Manage the administration of the development, including scheduling maintenance, completing health and safety checks, and maintaining accurate records.
Requirements
  • Experience of working in a similar role, preferably in the retirement living or social housing sector.
  • Strong background in administration and customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Computer literate, with experience of using Microsoft Office applications, including Excel and Outlook.
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Professional development and qualifications.
  • Thorough induction and ongoing training.