Insurance Account Manager
1 month ago
We are seeking a skilled and experienced Account Handler to join our Trade Credit team in Birmingham. As a key member of our team, you will be responsible for managing client relationships, processing renewals, and driving business growth.
Key Responsibilities:
- Manage client relationships and ensure excellent service standards
- Process renewals and issue documentation in line with contract certainty
- Collect premiums prior to the commencement of cover
- Assist in achieving client retention targets through proactive service delivery
- Liaise with Account Executives to develop renewal and new business strategies
- Undertake market exercises to establish competitive terms
- Present renewal terms to clients and negotiate agreements
- Assist with new business processes and produce professional summaries for clients
- Prioritize and handle work promptly and accurately
- Handle client queries and refer complex issues to senior staff
- Liaise with other branches and Group Resources as necessary
Requirements:
- Good level of technical insurance skills and knowledge
- Accuracy and attention to detail
- Ability to process work quickly and efficiently
- Excellent client service skills and negotiation abilities
- Good oral and written communication skills
- Ability to gather and analyze information from clients
- Ability to identify and respond to client needs
What We Offer:
- Salary up to £45,000 subject to experience
- Holidays: 25 days increasing to 27 after 5 years, with additional 5 days purchasable via benefits portal
- Pension: company pays 5% with minimum 4% employee contribution, additional contributions via salary sacrifice
- Access to critical illness cover, group life assurance, and group income protection
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