Insurance Account Manager

1 month ago


Birmingham, Birmingham, United Kingdom Stride Resource Management Ltd Full time
Account Handler – Trade Credit Insurance

We are seeking a skilled and experienced Account Handler to join our Trade Credit team in Birmingham. As a key member of our team, you will be responsible for managing client relationships, processing renewals, and driving business growth.

Key Responsibilities:

  • Manage client relationships and ensure excellent service standards
  • Process renewals and issue documentation in line with contract certainty
  • Collect premiums prior to the commencement of cover
  • Assist in achieving client retention targets through proactive service delivery
  • Liaise with Account Executives to develop renewal and new business strategies
  • Undertake market exercises to establish competitive terms
  • Present renewal terms to clients and negotiate agreements
  • Assist with new business processes and produce professional summaries for clients
  • Prioritize and handle work promptly and accurately
  • Handle client queries and refer complex issues to senior staff
  • Liaise with other branches and Group Resources as necessary

Requirements:

  • Good level of technical insurance skills and knowledge
  • Accuracy and attention to detail
  • Ability to process work quickly and efficiently
  • Excellent client service skills and negotiation abilities
  • Good oral and written communication skills
  • Ability to gather and analyze information from clients
  • Ability to identify and respond to client needs

What We Offer:

  • Salary up to £45,000 subject to experience
  • Holidays: 25 days increasing to 27 after 5 years, with additional 5 days purchasable via benefits portal
  • Pension: company pays 5% with minimum 4% employee contribution, additional contributions via salary sacrifice
  • Access to critical illness cover, group life assurance, and group income protection


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