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Student Accommodation Supervisor
2 months ago
Job Summary
We are seeking a highly skilled and experienced individual to join our team as an Assistant Halls Manager at Downing, a leading provider of innovative student accommodation. The successful candidate will be responsible for delivering exceptional service to our customers and ensuring the smooth operation of our residence.
Key Responsibilities
- Assist the Halls Manager in the day-to-day management and maintenance of the residence, including en-suite study-bedrooms.
- Ensure maximum occupancy of the residence and implement effective management policies and procedures to deliver a high-quality service.
- Monitor and report on performance targets and improvement plans for the site, with a focus on continuous improvement and value for money.
- Manage the residence in accordance with Downing's policies and procedures.
- Assist in producing reports relevant to the management of the site, including lettings, rent collection, maintenance, and incident reporting.
- Undertake accompanied property viewings.
- Contribute to achieving monthly lettings targets to ensure the site is 100% let year on year.
- Liaise with Head Office regarding tenancy agreements.
- Collect rents and chase arrears in accordance with company policy and procedures.
- Assist in planning the availability and viewing of all rooms to let.
- Maximize non-core income, such as promoting extensions and summer schools.
- Manage student complaints in a professional and confidential manner.
- Have regard for Student Welfare and liaise with welfare professionals as required.
- Maintain a focus on delivering services within agreed budgetary and resource parameters.
- Host periodic student events to enhance student satisfaction.
- Provide assistance out of hours as required.
Requirements
- Proven experience of working within student/university halls accommodation, private residential housing, hospitality, or the hotel sector.
- Previous Building/Property Management experience would be an advantage.
- Ability to manage staff with expertise outside of your current skill set.
- Dynamic and 100% customer service and service delivery focused.
- Self-motivated, well-organized, and excel under pressure.
- Passion for delivering exceptional customer service.
Working Hours
- 8am – 5pm / 9am – 6pm Monday – Friday on a rota'd basis.
- 1 in 4 Saturdays on a rota'd basis but time will be given back in lieu the following week.
- Overtime may be required during busy periods.
Benefits
- Competitive Salary.
- 25 days annual leave + bank holidays.
- Paid Overtime.
- Company Pension.
- Life Cover.
