Customer Service Representative
4 weeks ago
About the Role
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at our Portland Easton Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work effectively as part of a team to achieve sales targets, maintain store standards, and support colleagues as needed.
- Process transactions accurately and efficiently, handling customer payments and returns.
- Contribute to visual merchandising and store displays, ensuring a visually appealing and engaging shopping environment.
- Participate in seasonal, community, and charity events, promoting a positive and inclusive store atmosphere.
- Develop knowledge of store products and services, providing recommendations and advice to customers.
- Work collaboratively with colleagues to achieve store goals, sharing knowledge and best practices to drive sales and customer satisfaction.
What We Offer
- A competitive hourly rate, with opportunities for pay increases and additional payments based on location and skills.
- A minimum of 16 guaranteed hours per week, with opportunities to work additional hours and flexible scheduling.
- Access to free wellbeing services, including resources to support mental health and wellbeing.
- A range of benefits, including discounts, shares, and cycle-to-work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
Requirements
- A passion for delivering great customer service, with a focus on building rapport and resolving customer issues.
- The ability to work effectively as part of a team, communicating openly and collaboratively with colleagues.
- A willingness to learn and develop knowledge of store products and services.
- A commitment to maintaining high standards of customer service, store appearance, and teamwork.
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