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Sales Ambassador

2 months ago

Taunton, Somerset, United Kingdom Lush Full time
About Lush

Lush is a pioneering beauty company that has been driven by innovation and ethics since its establishment in 1995 in Poole, Dorset. We create unique, handmade products using fresh ingredients like organic fruits and vegetables, and we're committed to fighting against animal testing and over-packaging. Our products are sold 'naked' to customers without any packaging, and we're proud to be 10% employee-owned since 2017.

The Role

We're seeking a Sales Assistant to join our team, who will be the heartbeat of our business, delivering outstanding customer service year-round. As a Sales Assistant, you'll be the face of our brand, showcasing our beautiful products and embodying our ethics and values to our customers. You'll be responsible for creating a memorable 5-star experience for every customer, and you'll be part of a team that's passionate about delivering exceptional customer service.

Key Responsibilities
  • Provide exceptional customer service, ensuring every customer leaves with a smile and a great impression of our shop.
  • Become a product expert, helping customers make perfect choices and sharing your knowledge on what makes each product right for them.
  • Work collaboratively with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
  • Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they're shopping.
  • Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
  • Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
  • Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
  • Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
Benefits
  • Holiday allowance
  • 50% discount on Lush products and spa treatments
  • Profit-based bonus
  • Complimentary spa treatment*
  • Pension scheme
  • Paid day off for your birthday
  • Cycle to work scheme
  • Discounted rail and bus season tickets
  • Employee assistance programme
  • 6 months' full pay for parental leave (primary caregiver)*
  • Financial childcare support on return to work*
  • Flexible working

*qualifying period & hours required