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UX Researcher

2 months ago


London, Greater London, United Kingdom RMG Digital Full time

Job Title: UX Researcher - Data Insights Specialist

Job Type: Contract

Company: RMG Digital

Location: Remote

Job Description:

We are seeking a highly skilled UX Researcher to join our team at RMG Digital. As a UX Researcher, you will play a crucial role in building out a comprehensive design system that will shape the future of our products.

Responsibilities:

  • Data Analysis: Dive into various data sources, such as support tickets, user success metrics, NPS surveys, and in-product feedback, to gather and analyze quantitative data.
  • Storytelling with Data: Transform raw data into meaningful narratives that guide design decisions. Your ability to theme and interpret data will be key in driving the direction of UX research.
  • Sentiment Analysis: Apply sentiment analysis techniques to understand user emotions and behaviors, helping to surface deep insights from the data.
  • Collaboration: Work closely with UX teams to ensure data-driven insights are effectively integrated into qualitative research efforts, supporting evidence-based design decisions.

Requirements:

  • Proven experience: In pulling and analyzing quantitative data within a UX framework.
  • Hands-on experience: With tools like Qualtrics and Pendo is a bonus.
  • Ability: To theme, analyze, and present data in a way that drives impactful UX decisions.
  • Understanding: Of how UX research informs product development and design strategies.
  • Experience: Working within a global software company is a plus.