EUC Support Engineer

1 month ago

Reading, Reading, United Kingdom Brakes Full time
Job Title: EUC Support Engineer

We are seeking a highly skilled EUC Support Engineer to join our Technology team on a full-time, permanent basis. As an EUC Support Engineer, you will be responsible for providing both onsite and remote 2nd line technical support of end-user technology throughout Sysco GB.

Key Responsibilities:
  • Provide technical support for end-users, troubleshooting hardware and software issues.
  • Manage and closure of incidents and service requests via the helpdesk ticketing system.
  • Proactive replacement of end-of-life assets, including asset disposal or recycling of the old device.
  • Provide IT Induction for new starters, ensuring they have the hardware and software required to perform in their role.
  • Administration of mobile devices via an MDM platform and SIM card connections.
  • Maintain accurate asset inventory of IT hardware, including laptops, desktops, printers, networking hardware, mobile phones, tablet devices, UPS, and Comms Room Air Conditioning.
  • Ensure that changes are made in accordance with change management guidelines and policies.
  • Providing support to projects as required to support the deployment of new technologies.
About You:

The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base, including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure. You will have experience of administering MDM platforms such as Endpoint Manager (Intune) and an understanding of networking (Wireless, LAN, and WAN). You must have excellent interpersonal skills and be customer service-focused with a keen attention to detail, which is essential in maintaining accurate inventory data and documentation.

What We Offer:
  • A competitive salary.
  • Pension scheme.
  • Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
  • Huge discounts on all sorts of lovely food and award-winning products through our staff shop.
  • Discounts on Cinema tickets, shopping, and earn cashback on purchases through Sodexo.
  • Recognition awards and Incentives.
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.

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