Technical Support Specialist

1 month ago


Leeds, Leeds, United Kingdom Travail Employment Group Full time
Technical Support Engineer - Utilities

£35 - 40k, mobile role, van, phone, laptop.

This is an exciting opportunity for individuals with confident knowledge of mains service laying from the utilities, gas or water industry looking to transition into a client-facing, support role. As a Technical Support Engineer, you will be responsible for providing onsite and technical support, robot operation, training, service, and repair to customers using or trialing their equipment.

Key Responsibilities:
  • Providing technical support both face-to-face and remotely.
  • Working with customers on-site providing training, surveying services, demonstrations, troubleshooting user operating problems and basic equipment repair.
  • Administering training courses of products to customers.
  • Communicating new product information internally providing training where necessary.
  • Assisting with field trials and the completion of documentation for field trials with customers such as Risk Assessment, Method Statements, Safe Systems of Work, G23.
  • Assisting in writing the technical manuals for products.
  • Being the liaison for field trials with all customers & the Engineering teams to trial new innovative products.
The Ideal Candidate:
  • Hands-on engineering background ideally with experience of operating robots.
  • Apprenticeship, HNC, HND, or Degree qualified in Mechanical or a SHEA Gas / Water Safety Passport.
  • Prepared to train for:
    • Network Construction Operations (Water).
    • Gas or Water Apprenticeship completed.
    • NCOG1 Network Construction Operations Level 1 or above Gas (City & Guilds) (preferred).
    • Experience of Inspection, testing and repair equipment within the pipeline, water and / or gas industry.
    • SHEA Gas safety Passport.
    • NCOG1 Network Construction Operations Level 1 Gas (City & Guilds).
    • NCO2GM/GS Network Construction Operations Level 2 Gas (City & Guilds).
    • Low risk confined spaces course.

Contact Yasemin at Travail on for more information.



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