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Benefits Service Advisor
2 months ago
We are seeking a highly skilled and dedicated individual to join our team as an Administrative Officer in Sunderland. As a key member of our team, you will play a vital role in providing exceptional customer service to our clients, ensuring that they receive accurate and timely advice and guidance on our benefits services.
Key Responsibilities- Provide Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information on our benefits services.
- Build Relationships: Develop and maintain positive relationships with customers, colleagues, and stakeholders to ensure effective communication and collaboration.
- Make Decisions: Use your judgment and expertise to make informed decisions on customer cases, ensuring that they receive the correct advice and guidance.
- Manage Cases: Work with colleagues across the Department for Work and Pensions to manage customer cases, ensuring that they are resolved efficiently and effectively.
- Develop Skills: Take ownership of your professional development, using our digital learning and communications resources to enhance your skills and knowledge.
- Customer Service Skills: Provide excellent customer service, tailoring your approach to meet the needs of individual customers.
- Communication Skills: Communicate effectively with customers, colleagues, and stakeholders, using clear and concise language.
- Problem-Solving Skills: Use your judgment and expertise to resolve customer issues and make informed decisions.
- Teamwork Skills: Work collaboratively with colleagues across the Department for Work and Pensions to achieve shared goals and objectives.
- Competitive Salary: Receive a competitive salary and benefits package, including annual leave and flexible working arrangements.
- Professional Development: Take ownership of your professional development, using our digital learning and communications resources to enhance your skills and knowledge.
- Opportunities for Advancement: Progress your career within the Department for Work and Pensions, with opportunities for promotion and career advancement.
