Senior IT Support Specialist

3 days ago


Norwich, Norfolk, United Kingdom Spider Full time
Senior 3rd Line Support IT Technician

Spider is seeking an experienced and senior 3rd Line Support IT Technician to oversee the day-to-day running of their dedicated support team. The successful candidate will be responsible for the assignment of tickets and handling of issues that have been escalated.

Key Responsibilities:
  • Oversee the day-to-day running of the dedicated support team
  • Assign tickets and handle escalated issues
  • Work with clients to resolve technical issues
  • Keep senior management informed of team performance and progress
Company Benefits:
  • Competitive salary: £27,000 - £37,000 depending on experience
  • 25 days holiday plus birthday off and Christmas shut down
  • Free parking
  • Vitality health insurance

As a senior member of the team, you will be responsible for ensuring the smooth running and performance of the helpdesk team. You will work closely with clients to resolve technical issues and keep senior management informed of team performance and progress.

This is a fantastic opportunity to join a premier independent IT solutions provider based in Norwich and be part of a team that is revolutionising IT support and solutions for businesses of all sizes.



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