IT Support Specialist

1 week ago


Norwich, Norfolk, United Kingdom CloudScope Full time

CloudScope is seeking a highly motivated IT Support Specialist to join our team in Norfolk. As a Technical Support Associate, you will be responsible for providing first-line support to our clients, resolving technical issues, and escalating complex problems to senior technicians. This is an excellent opportunity to fast-track your IT career and work with a successful enterprise that has experienced year-on-year growth since its inception in 2008. Our IT team boasts over 50 experienced technicians, and we offer a competitive salary of up to £29k, flexible working arrangements, and regular salary reviews. If you are looking to develop your skills and work in a dynamic environment, please apply for this role. Key responsibilities include:

* Providing technical support to clients via phone, email, and in-person
* Troubleshooting and resolving technical issues
* Escalating complex problems to senior technicians
* Collaborating with the IT team to resolve technical issues
* Participating in regular training and development opportunities

We offer a range of benefits, including 25 days' holiday, no shift patterns, and no on-call duties. If you are a motivated and enthusiastic individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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