CRM Technical Specialist
4 weeks ago
Company Overview
Our client is a leading independent software vendor with a strong reputation for delivering high-quality solutions to the public sector. With a rich history spanning over 35 years, they have established a strong ethos of true customer service, resulting in a loyal customer base and a high level of customer retention.
Job Summary
We are seeking a skilled Technical Operations Consultant to join our client's team. As a key member of the support function, you will be responsible for providing 2nd line technical support to the Customer Support Team, assisting with Quality Assurance testing, and ensuring that all customer interactions are recorded in the corporate CRM.
Key Responsibilities
- Dealing with detailed technical support issues raised by customers and providing 2nd line technical support to the Customer Support Team.
- Assisting with the Quality Assurance testing of software before release for delivery to customers.
- Ensuring that all contact with a customer is recorded in the corporate CRM.
- Attending customer sites and providing Technical Implementation Services as required.
Requirements
- Strong Technical Analysis and Design Skills.
- Relational database experience - Oracle and MSSQL, with Postgres being desirable.
- Basic scripting languages: such as DOS Batch files, Power-shell, and SQL.
- Exposure to Spatial Data and Mapping solutions.
What We Offer
Our client offers a competitive package, including bonus, regular salary reviews, pension, and a range of other benefits. They are committed to investing in their employees' development and offer opportunities for growth and progression.
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