Software Support Specialist

2 days ago

Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

Our client, a leading independent software vendor, is seeking a skilled Software Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service, technical guidance, and support to clients using their software solutions.

Key Responsibilities:
  • Respond to customer inquiries and provide timely resolutions to technical issues.
  • Offer advice and guidance on software operation, recovery from failure situations, and maintenance of customer records.
  • Collaborate with the Quality Assurance team to test software before release to customers.
  • Develop quality product-related materials to assist customers in effectively operating the system.
  • Ensure accurate recording of customer interactions in the corporate CRM.
  • Provide support for Managed Services solutions, as required.
  • Assist with supplementary tasks, such as training, sales activities, or specialist consultancy, as needed.

This is an excellent opportunity for a motivated individual to join a dynamic team and contribute to the success of our client's software solutions.

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