Digital Account Manager

2 months ago


Dundee, Dundee City, United Kingdom mtc. Full time
About the Role

The Client Account Manager will be responsible for managing our clients and working within our dedicated Aftercare system. This role requires building strong and positive relationships with clients through effective communication via phone, email, and the Aftercare system.

The ideal candidate will have a sound understanding of all mtc. services and features, with the ability to up-sell accordingly to our existing clients. Day-to-day tasks will include managing client inquiries, expectations on costs and time frames, and ensuring timely resolution of client support tickets.

As a key member of our team, the Client Account Manager will build strong relationships with colleagues across all teams and be prepared to go the extra mile for clients and colleagues at all times. The successful candidate will be confident in handling any client concerns or issues and possess beneficial experience in front coding or general technical support.

Requirements
  • Strong communication and relationship-building skills
  • Ability to understand and up-sell mtc. services and features
  • Effective time management and organizational skills
  • Beneficial experience in front coding or general technical support

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