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Receptionist - Patient Liaison Specialist
2 months ago
About Lister House Surgery
Lister House Surgery is a dynamic and patient-focused healthcare organization dedicated to delivering exceptional care and services to our community. We are seeking a highly skilled and compassionate Receptionist to join our team and play a vital role in ensuring the smooth operation of our front desk.
Job Summary
The Receptionist will be responsible for providing a warm and welcoming experience for patients and visitors, handling general inquiries, booking appointments, and maintaining accurate records. This is an excellent opportunity for a detail-oriented and customer-focused individual to make a meaningful contribution to our team.
Main Responsibilities
- Deliver exceptional patient service, responding to inquiries, and resolving issues in a timely and professional manner.
- Manage appointment scheduling, ensuring seamless communication between patients, clinicians, and support staff.
- Maintain accurate and up-to-date patient records, adhering to confidentiality and data protection protocols.
- Provide administrative support to the clinical team, ensuring the efficient operation of the practice.
- Ensure the front desk area is well-organized, clean, and safe, reflecting positively on the practice's image.
- Perform start and end of day procedures, adhering to practice policies and procedures.
Requirements
- GCSE level education, including English Grade C or equivalent.
- 1 year of experience in a customer service or reception environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Proficiency in Microsoft Office products and ability to use email and internet.
- Ability to maintain confidentiality and adhere to a strict code of confidentiality.
What We Offer
- NHS Pension Scheme.
- Free onsite parking at all 4 sites.
- Access to Blue Light Discount.
