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Deputy Care Manager
2 months ago
**Job Title:** Deputy Care Manager - Homecare Services
**Job Summary:** We are seeking an experienced and skilled Deputy Care Manager to join our team at Adelaide Care Ltd. The successful candidate will be responsible for managing the day-to-day operations of our homecare services, ensuring the delivery of high-quality care to our clients.
Key Responsibilities:- Manage the day-to-day running of the homecare branch, ensuring efficient allocation of resources and monitoring of performance.
- Allocate and manage staff to deliver high-quality homecare services to clients.
- Provide sound leadership and support to staff, ensuring they are clear about their duties and responsibilities and have the necessary training to carry out their roles safely.
- Manage all aspects of staff team, including recruitment, induction, training, and performance management.
- Ensure the safe delivery of the service in line with legislative requirements and company policies and procedures.
- Undertake training and development to stay up-to-date with the law, best practice, and changes in company policy, CQC regulations, and government legislation.
- Monitor health and safety in the workplace and in the field, maintaining accurate records and reporting systems.
- Effectively manage and record complaints and incidents, carrying out investigations and using findings to make improvements.
- Provide an excellent service to clients and customers, promoting their rights and dignity.
- Lead, manage, support, and mentor staff, adhering to the code of conduct and confidentiality.
- Work with the HR Manager to manage the effective recruitment, induction, and training of staff.
- Identify ongoing training needs and ensure staff are up-to-date with current best practice.
- Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times.
- Implement company policies and procedures in relation to managing absence, disciplinary, capability, and grievance matters.
- Provide information, guidance, and ongoing supervision to enable staff to effectively and safely carry out their roles.
- Carry out annual appraisals and monitoring of staff performance.
- Ensure all emergency on-call issues are dealt with effectively.
- Promote the business, attending external meetings and representing the service in a positive manner.
- Participate in the growth and development of the business, working with the senior management team to achieve sales targets and deliver within budget.
- Provide weekly, monthly, quarterly, and annual reports to the Senior Management.
- Complete regular monthly audits of client and carer files.
This list is not exhaustive, and from time to time, you may be required to undertake additional duties. This job description will be updated from time to time at the discretion of management in response to changing business needs.
