Reception Supervisor

2 months ago

London, Greater London, United Kingdom The Delaunay Team Full time

About The Delaunay Team

We are a renowned hospitality group, inspired by the grand cafés of Mittel Europe, with a portfolio of restaurants that includes The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho, and The Wolseley City in Monument.

Our Values

We promote from within, investing in our people and developing them to become the leaders of tomorrow. Our foundation of values is built on a commitment to creating Places where People feel they Belong.

The Role of Maitre D'/Reception Supervisor

We are seeking a highly skilled and experienced Maitre D'/Reception Supervisor to join our team. As a key member of our front-of-house team, you will be responsible for supervising the reception desk within our busy classic style restaurant.

Key Responsibilities

  • Supervising the reception desk and ensuring all guests are acknowledged and greeted warmly upon arrival.
  • Engaging in conversation with guests and assisting them to their allocated tables.
  • Managing the flow of the restaurant, including turn times.
  • Overseeing the duties of the Restaurant Receptionists.
  • Handling telephone enquiries and bookings.

Requirements

  • Previous experience as a Reception Supervisor or Senior Receptionist.
  • Warm and genuine personality, with excellent communication skills.
  • Well-presented with an excellent command of English, both verbal and written.
  • Proactive and responsive to the needs of guests and colleagues.
  • Experience of SevenRooms or Open Table would be beneficial.
  • Holds eligibility to live and work in the UK.

What We Offer

  • Attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes.
  • Discounts on gym memberships, retail, and travel.
  • Industry supplier trips as well as access to masterclasses and workshops.
  • Enhanced Maternity and Paternity leave.
  • Discounted rates at any of our restaurants as well as Minor Hotels globally.
  • An additional day's holiday every year, for your first five years.
  • Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme.
  • Access to English lessons.

Expected Earnings

£16.50 per hour.

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