Assistant General Manager

1 week ago


Emery Down, United Kingdom New Forest Inn Full time

Job Opportunity at New Forest Inn

About the Role

We are seeking an experienced and skilled Assistant General Manager to join our team at New Forest Inn. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional customer service, and driving business growth.

Key Responsibilities

  • Leadership and Management
    • Lead and motivate a team of staff to achieve exceptional customer service and sales targets.
    • Develop and implement effective strategies to improve operational efficiency and reduce costs.
  • Customer Service
    • Ensure that all guests receive a warm and welcoming experience, exceeding their expectations at every touchpoint.
    • Monitor and address any customer complaints or issues promptly and professionally.
  • Business Development
    • Identify opportunities to increase revenue and profitability through targeted marketing campaigns and promotions.
    • Develop and implement effective sales strategies to drive business growth.
  • Operations
    • Oversee the maintenance and upkeep of the hotel's facilities and equipment.
    • Ensure that all health and safety protocols are in place and adhered to.
  • Recruitment and Training
    • Recruit, train, and develop a high-performing team of staff.
    • Provide ongoing coaching and feedback to ensure that staff are equipped to deliver exceptional customer service.
  • Financial Management
    • Manage the hotel's budget and financial performance.
    • Identify areas for cost savings and implement effective cost-control measures.

What We Offer

  • Competitive Salary and Bonus Scheme
  • Excellent Benefits Package
  • Ongoing Training and Development Opportunities
  • Opportunities for Career Advancement

Requirements

  • Proven Experience in a Similar Role
  • Excellent Leadership and Management Skills
  • Strong Communication and Interpersonal Skills
  • Ability to Work Under Pressure and Meet Deadlines


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