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Holiday Inn Express Representative

2 months ago

Belfast, United Kingdom Andras Hotels Full time
About Andras Hotels

We are a leading property development and hospitality company based in Belfast, Northern Ireland. With a portfolio of office, hotel, and leisure developments, we are proud to be at the forefront of hospitality in Northern Ireland.

Our company culture is built on providing training, development, and support to all of our team members. We subscribe to the Hospitality Employers Charter and offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Holiday Inn Express Representative. As a key player in enhancing the guests' experience, you will be responsible for managing guest expectations from check-in to check-out and playing a crucial part in the day-to-day running of food operations.

Key Responsibilities
  • Register guest reservations via email, phone, and face-to-face and welcome guests warmly and professionally.
  • Recognise Loyalty Club Members and returning guests.
  • Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location.
  • Answer the telephone in a prompt and courteous manner.
  • Upsell rooms and additional services to maximise hotel revenue.
  • Ensure prompt resolution of customer issues, requests, and enquires.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Accurately process cash and credit card transactions using established procedures.
  • Be full conversant and comply with the Health and Safety procedures of the hotel.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Requirements
  • Experience within a customer service role.
  • Basic level of IT proficiency.
  • Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues in the Hotel.
  • Must have a good level of English.
What We Offer
  • Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends.
  • Health Care Cash Plan.
  • Diamond membership of Kingsbridge Hospital Group.
  • Enhanced Pension Scheme.
  • Enhanced Maternity Pay.
  • Enhanced Paternity Pay.
  • Cycle to work.
  • Recruit a friend scheme.
  • Employee Appreciation and Social Events.
  • Employee of the Month Award.
  • £20 for completion of FLOW training.
  • Increased Annual leave with service.
  • Discount at Bodyscape – Employee rate and family and friend rate.
  • Cyrospa discount rate at Bodyscape.
  • Communication and advice on Health and Wellbeing.
  • Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group.
  • Work for globally renowned Hotel Brands.
  • Reward Club Incentive Scheme.
  • Hotel Incentive scheme.