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Technical Service Specialist
2 months ago
About Axalta
Axalta is a leading global coatings company that has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes.
Our Business
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year.
Our Mission
We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Job Summary
We are currently seeking a Technical Service Specialist to join our team in the Automotive Refinish division. As a Technical Service Specialist, you will be responsible for providing expert guidance to body shops and dealers in the automotive industry, ensuring they are equipped to meet customer demands.
Key Responsibilities
- Technical Training and Support: Provide expert guidance to body shops and dealers in the automotive industry, ensuring they are equipped to meet customer demands, including new product introductions, technical support, training programs, and value-added initiatives.
- Customer Relationship Management: Develop and maintain strong customer relationships through effective communication and regular meetings to address project updates, production issues, and future planning.
- Product Expertise: Offer technical direction and assistance to customers in utilizing product lines related to Axalta & U – Pol products, becoming the go-to expert in this field.
- Issue Resolution: Address inquiries and concerns related to the Axalta & U - Pol product lines and troubleshoot and resolve paint-related problems, offering recommendations for product, application, and process improvements.
- Data Collection and Reporting: Collect and analyze data, including viscosity and temperature data, appearance data using advanced instruments, and film build measurements. Report results internally and to customers when necessary, and take action if results deviate from expectations.
- Quality Enhancement Advisor: Act as an advisor to customers, supporting them in improving product quality and operational efficiency.
- Travel and Safety: Be prepared for up to 100% domestic travel for training, development, and customer support, with occasional international travel. Maintain a strong commitment to safety in all aspects of work.
Key Requirements
- Paint Expertise: Proficient in color knowledge, paint application, and defect identification.
- Willingness to Travel: Must be willing to travel as required, to cover a specific area at a national level.
- Instrument Proficiency: Familiarity with instruments such as spectroscopes.
- Computer Skills: Competent in using Microsoft Word, Excel, and PowerPoint.
- Team Player: Able to work effectively in a team environment.
- Effective Communicator: Excellent communication skills and a strong work ethic.
- Adaptable: Capable of working under stress and taking direction in a fast-paced environment.
- Mix Room Knowledge: Understanding of mix room functions in the automotive industry.
- Ancillaries: An understanding of the panel repair process including filler application.
- Urgency and Prioritization: Acts with a sense of urgency and can effectively prioritize tasks.
- Industry Understanding: Familiarity with body shop operations and application equipment.
- Problem-Solving Skills: Strong problem-solving abilities, time management, and communication skills.
- Interpersonal Skills: Excellent interpersonal skills with respect for diversity.
- Professionalism: Maintains a professional demeanor at all organizational levels.
- Networking: Proficient in internal and external networking.
- Active Listening: An attentive listener with the ability to understand and address customer needs.
