Technical Service Specialist

4 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom Axalta Full time

About Axalta

Axalta is a leading global coatings company that has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes.

Our Business

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year.

Job Summary

We are currently looking for a Technical Service Specialist to join our team in Welwyn Garden City, UK. As a Technical Service Specialist, you will provide expert guidance to body shops and dealers in the automotive industry, ensuring they are equipped to meet customer demands. You will be responsible for technical training and support, customer relationship management, product expertise, issue resolution, data collection and reporting, and quality enhancement.

Key Responsibilities

  • Technical Training and Support: Provide expert guidance to body shops and dealers in the automotive industry, ensuring they are equipped to meet customer demands.
  • Customer Relationship Management: Develop and maintain strong customer relationships through effective communication and regular meetings.
  • Product Expertise: Offer technical direction and assistance to customers in utilizing product lines related to Axalta & U – Pol products.
  • Issue Resolution: Address inquiries and concerns related to the Axalta & U - Pol product lines and troubleshoot and resolve paint-related problems.
  • Data Collection and Reporting: Collect and analyze data, including viscosity and temperature data, appearance data using advanced instruments, and film build measurements.
  • Quality Enhancement Advisor: Act as an advisor to customers, supporting them in improving product quality and operational efficiency.

Requirements

  • Paint Expertise: Proficient in color knowledge, paint application, and defect identification.
  • Willingness to Travel: Must be willing to travel as required, to cover a specific area at a national level.
  • Instrument Proficiency: Familiarity with instruments such as spectroscopes.
  • Computer Skills: Competent in using Microsoft Word, Excel, and PowerPoint.
  • Team Player: Able to work effectively in a team environment.
  • Effective Communicator: Excellent communication skills and a strong work ethic.
  • Adaptable: Capable of working under stress and taking direction in a fast-paced environment.
  • Mix Room Knowledge: Understanding of mix room functions in the automotive industry.
  • Ancillaries: An understanding of the panel repair process including filler application.
  • Urgency and Prioritization: Acts with a sense of urgency and can effectively prioritize tasks.
  • Industry Understanding: Familiarity with body shop operations and application equipment.
  • Problem-Solving Skills: Strong problem-solving abilities, time management, and communication skills.
  • Interpersonal Skills: Excellent interpersonal skills with respect for diversity.
  • Professionalism: Maintains a professional demeanor at all organizational levels.
  • Networking: Proficient in internal and external networking.
  • Active Listening: An attentive listener with the ability to understand and address customer needs.

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